Perception of the Quality of Medical Care in Older Adults with a Diagnosis of Type 2 Diabetes Mellitus According to their Family Typology

Abstract

Objective: To assess the perception of quality of medical care received by adults over 65 years of age with a diagnosis of Type 2 Diabetes Mellitus (DM2) according to their family typology. Methods: 100 patients with a diagnosis of DM2 were selected during the period from March to November 2023 in the number one Family Medicine Clinic of the Institute of Security and Social Services of State Workers in Guadalajara, Jalisco. Mexico; both in the Comprehensive Management of Diabetes by Stages and Gerontology services. The Satisfaction, Adequate and Dignified Treatment Survey (SADTS) was applied; the patients were requested to sign an informed consent in writing. Results: Most patients expressed that they received respectful care and that doctors gave them the opportunity to express their concerns. Regarding the question of “If the doctor gave them the opportunity to ask questions or comment on their concerns during the consultation” according to the family typology of the patients, it was affirmative in: 81% with a nuclear family, 72% with a composite family, 64% with extended family and 60% for patients who lived alone. Conclusions: The perception of the quality of medical care was mostly considered “satisfactory”. Factors related to the family environment can positively influence the perception of the quality of care.